To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address: 

17 Factory Road. Poole, Dorset. United Kingdom. BH165SN

When your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be applicable for a refund.

You can always contact us for any returns questions at support@gentsbodycare.com

How do I swap my scent?

Email support@gentsbodycare.com with the subject "Scent Swap" and include:
1. Your order number
2. The scent you're swapping
3. The scent you'd like instead
4. A quick photo of your opened jar

We'll confirm within 1–2 working days and send your new scent on us.

Scent Swap Guarantee – Terms

- One free swap per customer, per scent.
- Request within 30 days of delivery by emailing support@gentsbodycare.com with the subject "Scent Swap", including your order number, the scent you'd like to swap, the scent you'd like instead, and a photo of the opened jar.
- The swap is for a different scent of the same size (200g).
- Applies to full-price and bundle orders placed on gentsbodycare.com. Not available on free or gifted items, or purchases from third-party retailers or marketplaces.
- In a multi-jar order, one jar per order can be swapped.
- A swap replaces a refund: once a swap has been sent, that item is no longer eligible for a refund.
- We may ask for a photo of the jar showing it has been tried.
- We reserve the right to decline requests where we see repeated or unusual use of the guarantee.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

If more than half of the tub has been used upon inspection then we can not process a refund under the grounds that you were dissatisfied with the products. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@gentsbodycare.com.